The ONEZEEK Document Search Appliance is so easy to set up and maintain, you may never have a question about how to implement search on your website or intranet. Should you want advice however, Black Tulip Systems offers full access to our support team of systems and network engineers.

• Telephone Support.
  Black Tulip Systems provides support for every aspect of our search appliances. That means you have access to information and assistance from Black Tulip Systems experts.
• Online resources.
  The Black Tulip Systems customer support site is available 24/7 and provides a wide range of help options including discussion forums, support documentation, the latest software updates and release notes. It's a complete source for the most current information on your appliance and a great way to share best practices and optimization tips with other owners.
• Hardware replacement coverage.
  If for some reason your ONEZEEK Document Search Appliance stops working during the term of your support contract, Black Tulip Systems will send you a new appliance.
• All the training options you need.
  We've got all your training needs covered. If you are a current ONEZEEK Document Search Appliance customer and you would like help, please sign into the support website directly at

The following resources are available for technical support. Our office hours are 10:00AM-5:00PM U.S. Pacific time Monday through Friday. Open Public Forum (open forum for discussing ONEZEEK Document Search Appliance) Online manuals and tutorials (on-line documentation of ONEZEEK Document Search Appliance) Private Ticket (for paid customers only)

For support send email to: support@onezeek.com